Terms & Conditions

TERMS AND CONDITIONS OF TRADING HOURS OF BUSINESS

We are open from Monday to Friday, 9am to 5.30 pm. You may also leave orders on our answer-machine outside office hours.

1. DELIVERY CHARGES

These are FREE on the UK mainland on all orders over £80.00 net value. We are happy to deliver ANY size of order to you under £80.00 but we have to charge a carriage fee of £7.95.

1.2 For any orders outside the UK, please call ahead for shipping costs.

2. DELIVERY INSTRUCTIONS

Please ensure we have a detailed delivery address and instructions for a smooth delivery to you; and of course be certain there is someone to receive the goods from the national carrier service we use.

3. DELIVERY TO IRELAND, CHANNEL ISLANDS, off MAINLAND UK & SCOTTISH HIGHLANDS

Carriage charges by arrangement and agreement with the sales office.

4. PAYMENT TERMS

For Account Customers our invoice system is NET30.

NET 30 means the customer has a credit period of 30 days in which to pay the outstanding invoice. The invoice becomes due for payment immediately the goods are invoiced but the customer has a 30 day grace period in which to make the payment. (It does not mean the invoice becomes due for payment 30 days from the invoice date).

When a customer’s invoice approaches the 30 day expiry date our Accounts Department will notify the customer and request payment, reminding them that the 30 day expiry date is approaching.

*Should an account invoice exceed 30 days without payment, no further orders will be despatched until payment for the outstanding invoice has been received.

We also reserve the right to apply an uplift payment to the customer’s next invoice should payment be received after the 30 day credit period has expired.

Quality Agency & Regency Supplies Ltd is a small, family run business and we rely on our customers to pay their invoices as promptly as possible otherwise it can impact our re-stocking capabilities.

NON-ACCOUNT CUSTOMERS – MODES OF PAYMENT

All non-Account Customer purchases are paid prior to goods being shipped.

UK Mainland only Non-Account Customers:

MasterCard, Visa, Debit card or Switch payments are accepted via our website. There is also an option to pay by BACS or bank transfer. We do not accept card payments over the phone.

Non-UK Mainland Customers:

We accept payments by BACS/BANK TRANSFERS only. Any bank charges incurred are paid by the customer.

CUSTOMER CREDIT LIMIT FOR ACCOUNT CUSTOMERS

Our customers are assigned a monthly credit limit when opening an account. The credit limit assigned is negotiable after a probationary period of 3 months. Should the customer require a larger credit limit after the probationary period, they may apply to accounts@qarsupplies.co.uk.

If a customer submits several orders that would exceed the credit limit for that month if fulfilled, those orders that would exceed the credit limit will be withheld and the customer will be notified. A payment will be required to lower their account balance in order to fulfil the withheld orders. The orders will be despatched once payment is received.

EXTENDED CREDIT TERMS

Should a customer require a longer period to pay their invoices they may apply to accounts@qarsupplies.co.uk for approval. If approved, there will be an uplift applied to the price of our goods to cover the extended term.

As late payments have a direct impact on our re-stock capabilities, we therefore reserve the right to apply an uplift to a customers new orders if a their account accrues a history of late payments.

This does not apply to existing customers who already have an approved agreement in place.

5. VALUE ADDED TAX

All prices are exclusive of 20% VAT. This is also applicable to EU customers or the Channel Islands. EU customers need to give us their VAT Registration Number at start of trading.

6. TITLE TO GOODS

Goods remain the property of Quality Agency & Regency Supplies Ltd until invoice is paid in full.

7. CLAIMS

Any claim for non-delivery must be made in writing within 10 working days of our invoice date and any shortage or damage must be noted when signing the carrier’s consignment note and reported in writing directly to us within 3 days of receipt of goods.

8. PRICE FLUCTUATIONS

Although we endeavour to avoid price changes between issues of price lists, where it is unavoidable, we reserve the right to amend prices without prior notification.

Fionna Bowie-Macdonald - Proprietor

*We appreciate that some customers may have different payment systems. Special payment terms can be arranged, These terms must be established between the customer and our Accounts Department. This gives some predictability of when payments are to be expected.